Customer Feedback Review

October 6, 2026, 10:00 AM45 min4 participantsCustomer Success

AI summary

The group reviewed eighteen pieces of customer feedback from the past two weeks. Slow first-run setup and unclear permissions were the most repeated themes, so the team agreed to add a guided setup checklist to onboarding V2.

Customer feedback
First-run setup
Permissions
Onboarding V2

Decisions

Add a guided setup checklist to onboarding V222:00
Review permissions copy before the beta31:40

Transcript

Sophia Anderson · 10:03 AM

Setup friction came up in eleven of the eighteen conversations.

Emily Carter · 10:22 AMDecisionAction item

Then the checklist goes into onboarding V2. I'll add it to the scope today.

Mia Davis · 10:31 AMDecisionAction item

Permissions wording confused people. I'll rewrite the permissions copy before the beta.

Sophia Anderson · 10:36 AMAction item

I'll send the top customer feedback themes to the product team this afternoon.